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TekScope hangs on splash screen

DPO70000SX, DPO/MSO70000, DPO7000 Series, DPO/MSO5000 Series
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Vicentiu Neagoe
Posts: 4
Joined: October 3rd, 2018, 7:57 am
Country: Romania

TekScope hangs on splash screen

Post by Vicentiu Neagoe » October 4th, 2018, 2:38 am

Hello,

On our DPO5204B, TekScope does not start anymore and freezes on the splash screen, even after a factory reimage.

I did notice in C:\ProgramData\Tektronix\TekScope\Calibration\console.log that it's continuously writing the following message:

18:50:14:570[4016] IICReaderWriter::setClock(75) MODERATE:Timeout waiting for IIC[0] clock to == 1

We've never looked in that file while it was working properly, so we don't know if the message was there before.

Are there any other things we can do to identify why TekScope might not be starting?

I'm attaching the zipped console.log file.
console.zip
(197.18 KiB) Downloaded 115 times

thanks

Vicentiu

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