Tektronix Technical Forums are maintained by community involvement. Feel free to post questions or respond to questions by other members. Should you require a time-sensitive answer, please contact your local Tektronix support center here.

TDS5104 Boot Failure

DPO70000SX, DPO/MSO70000, DPO7000 Series, DPO/MSO5000 Series
Post Reply
liceng
Posts: 4
Joined: January 23rd, 2019, 10:59 pm
Country: United States

TDS5104 Boot Failure

Post by liceng » January 24th, 2019, 4:00 pm

Hello,

I have a problem with my TDS5104.
When I powered, there is an error message saying "Boot Failure: System Halted".
I can`t start the oscilloscope. How can I fix this problem?
Is there anyone who can help me?

The exact error message is as follows:
PXE-E6L: Media test failure, check cable.
PXE-MOF: Exiting Intel PXE ROM
Boot Failure: System Halted

This happed this morning sudenlly.
Please help me.

Thanks,

David N
Tektronix Applications
Tektronix Applications
Posts: 525
Joined: July 31st, 2008, 8:26 am

Re: TDS5104 Boot Failure

Post by David N » January 24th, 2019, 4:52 pm

You could have a cable/connector issue to/from the internal hard drive.

You can download the service manual from Tek.com and follow the listed troubleshooting tree to see if you can diagnose the issue. On Tek.com by go to the "Downloads" icon on the right side of the web page. Select the download type as "manuals", enter in your instrument model number and then press "search". At the search results use the filter on the left to filter for the manual type you are looking for.

liceng
Posts: 4
Joined: January 23rd, 2019, 10:59 pm
Country: United States

Re: TDS5104 Boot Failure

Post by liceng » January 26th, 2019, 6:39 pm

Hello David,

Thank you fo your reply.
I have tried to follow to your suggestion, but it didn`t help me. The use manual doesn`t say anytning about the error message I mentioned.

Are there any way that I could have the replacement of the "Media" that TDS5104 has?
I don`t think the problem is the connection, but the Media itself has the problem.
Is the Media a hard disk, or floppy disk?

I appreciate you very much for your help.

Toshi Inoue

David N
Tektronix Applications
Tektronix Applications
Posts: 525
Joined: July 31st, 2008, 8:26 am

Re: TDS5104 Boot Failure

Post by David N » January 28th, 2019, 1:13 pm

Per chance is there a floppy disk in the disk drive? If so, try removing the floppy disk and see if it will boot correctly.

liceng
Posts: 4
Joined: January 23rd, 2019, 10:59 pm
Country: United States

Re: TDS5104 Boot Failure

Post by liceng » January 28th, 2019, 2:24 pm

Hello,
Thank you for your reply.
No, there is no disk in the floppy drive!!

Toshi

David N
Tektronix Applications
Tektronix Applications
Posts: 525
Joined: July 31st, 2008, 8:26 am

Re: TDS5104 Boot Failure

Post by David N » January 28th, 2019, 4:02 pm

If there is no floppy in the floppy drive, then it sounds like it is having issue with finding reading the data from the hard drive. Could be a loose or broken cable or the hard drive bad or corrupted data or other.

The TDS5104 an older model and currently is in a "Best Effort" support as full support ended in 2009. Further diagnosis would require return to Tektronix service.

liceng
Posts: 4
Joined: January 23rd, 2019, 10:59 pm
Country: United States

Re: TDS5104 Boot Failure

Post by liceng » January 28th, 2019, 4:27 pm

Hello Daid,

Thank you for your reply.
It looks like a bad hard drive.
The day before the osicilloscope`s failure, the scope was placed in the dusty room.

Could I have a new hard drive, or a USB drive which has installed the necessary software by some ways?

Thank you for your help.
Toshi

strick
Posts: 90
Joined: March 22nd, 2016, 11:23 am
Country: United States

Re: TDS5104 Boot Failure

Post by strick » February 10th, 2019, 4:10 pm

liceng,
If you can't boot, then it's probably the disk drive. I have one of these and replaced the drive with one from greedbay. was not expensive. you will need to replace the system on the drive with the system restore disks. If you don't have them, then you can look on the same site and get a replacement image. the 5104, 5054 and 5034 (straight or "b") have a bunch of different motherboards - you have to check your motherboard and see what it is first.
post your results here and if my board matches, your problems will end soon. otherwise it will cost you a hundred or two to get the image from a guy on the site. if you want more particulars, send me a PM.

Strick

Post Reply

Return to “Windows Based Oscilloscopes”

Who is online

Users browsing this forum: Google [Bot] and 1 guest