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TEK-USB-488 Firmware update problem

KUSB and KPCI DAQ Data Acquisition Products
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EEontheway
Posts: 1
Joined: February 13th, 2017, 4:09 pm
Country: United States

TEK-USB-488 Firmware update problem

Post by EEontheway » February 13th, 2017, 4:17 pm

Good evening,

We recently purchased a TEK-USB-488 adapter for communicating with our MSO 4104B oscilloscope and DSO scopes. I had the technician upgrade firmware on it and now we're having issues with the unit. The USB status light no longer turns on and there is no communication. I'm guessing he unplugged it before the firmware updated was completed. I'm assuming there's a ROM that controls this unit and it simply needs to be erased/reprogrammed.

Has anyone come across this or knows of a fix? I'd hate to send it in and wait however long to get it back.

Thanks in advance

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