AFG3102 failed Firmware Update

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bogart57
Posts: 3
Joined: October 10th, 2018, 6:11 am
Country: Germany

AFG3102 failed Firmware Update

Post by bogart57 » October 10th, 2018, 7:08 am

I have a AFG3102-C020015 bought from datatec.de germany in 2006.

Today i tried to update the Firmware
from 1.1.3 April 12 2006 to
3.2.4 May 31 2017 with file tekafgtb-3.2.4.tfb.

I put this new firmware file 'tekafgtb-3.2.4.tfb' on a clean 64MB USB Stick
and started the firmware upload procedure.
This firmware doesn't finish, after waiting for more than 2 hours the rotating cursor
doesn't stop and the device seems to be in complete Hangup.

I stopped and switched off the AFG-3102.
Afterwards the AFG-3102 does not startup. It keeps beeping.

I am shure you are able to identify this state.

I need this AFG-3102 for some Test-Procedures.
What can be done?
Can i help myself or need this device to opened by Tektronix.


Regards and thanks in advance,

Bodo Gravert

David N
Tektronix Applications
Tektronix Applications
Posts: 487
Joined: July 31st, 2008, 8:26 am

Re: AFG3102 failed Firmware Update

Post by David N » October 10th, 2018, 9:14 am

Hi Bodo, Not sure why the f/w update failed on your instrument. It could be due to several things (defective hardware, corrupted f/w download file, or other). Since it does not fully power up, it will have to be returned to a Tektronix service center to repair.

bogart57
Posts: 3
Joined: October 10th, 2018, 6:11 am
Country: Germany

Re: AFG3102 failed Firmware Update

Post by bogart57 » October 11th, 2018, 6:48 am

Hi david, thanks for your answere.

Firmware Image was checked before and after against what was written to USB stick.
USB stick was ok and the image was ok.
The USB stick was a 64MByte really small USB Stick.

I assume current FW version wasn't able to load the new Firmware, due to huge Version leap.

Current Version was 'AFG3102 Current 1.1.3 Apr 2006'.
Before i had the same Problem with a TDS2022B which wasn't able to read USB stick
beyond 128Mb in size.

So there is no way to circumvent the usual update path with a USB stick.
Sorry, but i need this device in daily test procedures.

Thanks for help in advance,

Bodo


- attached of the updating AFG3102
Attachments
afg3102_failed_update_rs.png
afg3102_failed_update_rs.png (311.39 KiB) Viewed 290 times

David N
Tektronix Applications
Tektronix Applications
Posts: 487
Joined: July 31st, 2008, 8:26 am

Re: AFG3102 failed Firmware Update

Post by David N » October 11th, 2018, 10:11 am

Hi Bodo,

In your initial post you indicated that the instrument will no longer stars up and just beeps, yet the screen image in your recent post shows it powered up. If it is not starting up and is beeping, the only method to correct is return to a service center.

bogart57
Posts: 3
Joined: October 10th, 2018, 6:11 am
Country: Germany

Re: AFG3102 failed Firmware Update

Post by bogart57 » October 14th, 2018, 3:30 am

No, that photo was obviously taken while the update was in progress.
After 2 h of waiting, i powered it off and after that it stops working, .i.e powered on just only beeping
display off.

regards bodo

David N
Tektronix Applications
Tektronix Applications
Posts: 487
Joined: July 31st, 2008, 8:26 am

Re: AFG3102 failed Firmware Update

Post by David N » October 15th, 2018, 8:37 am

If it is not powering up completely, it will need to be returned to a Tektronix service location to repair.

You can submit your repair request at: https://www.tek.com/support

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