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MTS4EA: MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for support.

Posted: August 15th, 2016, 4:30 am
by JeremyBennett
When executing the MTS4EA package with a TS sequence containing HEVC video ES, the analysis stopped with this message "MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for support." Therefore I am contacting Tektronix Support.

The build timestamp for the package is Jul 1 2014 17:50:05.

Re: MTS4EA: MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for suppo

Posted: August 17th, 2016, 1:35 pm
by David V
Hello Jeremy.

Thank you for your post. Can you check what version you are running. Please use the latest version found here -> http://www.tek.com/mpeg-video-test-solu ... software-1 . It is V 7.1.3 .

If you have any further issues, please contact our support department for official support at 1-800-833-9200 option 3 or send an email to [email protected] .

Thank You