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For example, the first PT100 temperature reading in a scan is in some occations extremely low (example: -119.1916 or -119.233 C instead of 24 C), messing up the statistics and graph scaling.
I can also record videos to document GUI bugs.
- Keithley Applications
- Posts: 1514
- Joined: October 15th, 2010, 10:35 am
- Country: United States
In the States and the ".com" site, we have this page: https://www.tek.com/support
From there you can open a web ticket or call one of the phone numbers.
That page shows:
Europe, Middle East & Africa:
toll free:00800 2255 4835
other: 41-52 675 3777
You can try to do it from the forum. In general, knowing the firmware level you are at (make sure you are at latest) for seeing the problem, and the steps to duplicate is needed. Knowing if problem is 100% or intermittent also helps.
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