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At the end of the failed installation it refers me to a log file I should check to see what happened. I looked through it, but even it is of no help. All I see is the installer for the IO layer exited with code 1603. What does that mean?! For reference I've attached the log as well.
I've uninstalled every piece of Keithley software from my system and I still get this error! I've even manually gone through the registry and made sure there were no Keithley entries anywhere in it! I've been struggling with this problem for hours! Please some one help!
- Failed IO layer installation log
- (16.73 KiB) Downloaded 1164 times
The problem you are having is caused by the installer for the IO Layer detecting some files left behind in the KeithleyIOLayer\ directory when you uninstalled the previous version. If you check your C:\Program Files\Keithley Instruments\KeithleyIOLayer\ folder you will see several files left behind including a couple of .exe files. The installer for C04 detects these .exe files and thinks the previous version is still installed. This is a mistake by the uninstaller to leave these behind.
The simplest solution to the problem is, after you have uninstalled the previous version using the uninstaller, simply delete the KeithleyIOLayer\ folder. After you've done this, the C04 installer should install with no problem!
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