I have a 684B and a 744A which have had their NVRAM internal battery expire. I am about to replace the NVRAM and the Dallas clock chip in both units. I lack the field adjustment disks to write new parameters into these chips. I wrote Tektronix technical service asking for them, and got a rather odd answer: he said I should do a web search! Really! I've attached his reply below. I have done a web search, and unfortunately did not find them. Can anyone help me?
Bruce Perens K6BP
bruce at perens dot com
Resolution Description :
Thank you for contacting Tektronix. This software came on a disk in the service manual when the manual was bought. The disk and the manuals are no longer available from Tektronix. I would recommend a web search. We can calibrate and repair these units.
To set up a repair RMA call 1-800-833-9200 opt 2.
Or send an email to [email protected]
<I've deleted the field service person's name>
Tektronix Technical Support Team | Phone: 800-833-9200 option 3 | http://www.tektronix.com/techsupport
Hello, May I please have a copy of the field adjustment software for TDS684 and TDS744? I have one of each with expired nonvolatile SRAM, once I replace the SRAM I will need the field software to write its contents. Many Thanks Bruce Perens Attachments: null. Attachments: