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Bought a brand new MDO3014 with firmware v1.26 but, I cannot use it because Windows 10 does not recognize the instrument USB. Help!
The NI VISA 2017 drivers are installed. I have an NI GPIB to USB interface connected to a USB 2.0 hub. I am able to see all the GPIB addresses for other instruments. The MDO3014 USB port is connected directly to the PC. However, the PC cannot find the instrument.
When I check Device Manager on the PC, the MDO3014 properties show that “The drivers for this device are not installed.” “There are not compatible drivers for this device.”
I have tried to update the driver by selecting “Browse my computer for driver software”, then “Let mi - from a list of available drivers on my computer”. There are too many.
Which USB driver do I select?
Both recommendations were already implemented. Yes, the USB device Port is set to "Connect to Computer". I dis-connected the USB cable on the oscilloscope side and reconnected it again. No change.
If still no success I would recommend submitting a support request so we can further assist in sorting out the issues. You can submit a support request at: https://www.tek.com/support
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