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MTS4EA: MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for support.

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JeremyBennett
Posts: 1
Joined: August 15th, 2016, 4:26 am
Country: United Kingdom

MTS4EA: MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for support.

Post by JeremyBennett » August 15th, 2016, 4:30 am

When executing the MTS4EA package with a TS sequence containing HEVC video ES, the analysis stopped with this message "MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for support." Therefore I am contacting Tektronix Support.

The build timestamp for the package is Jul 1 2014 17:50:05.

David V
Tektronix Applications
Tektronix Applications
Posts: 3
Joined: June 9th, 2015, 4:11 pm

Re: MTS4EA: MTS4EA Elementary Stream Analyzer encountered an unexpected system error. Please contact Tektronix for suppo

Post by David V » August 17th, 2016, 1:35 pm

Hello Jeremy.

Thank you for your post. Can you check what version you are running. Please use the latest version found here -> http://www.tek.com/mpeg-video-test-solu ... software-1 . It is V 7.1.3 .

If you have any further issues, please contact our support department for official support at 1-800-833-9200 option 3 or send an email to [email protected] .

Thank You
Tektronix Application Engineer, Video Product Line
Anything I post here is user to user advice. For official technical support:
email: [email protected]

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