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DMM7510 unhandled system execption

DMM7510 7½-Digit Graphical Sampling Multimeter
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boborich
Posts: 1
Joined: December 12th, 2016, 7:21 am
Country: Anguilla

DMM7510 unhandled system execption

Post by boborich » December 12th, 2016, 7:28 am

I got blue screen with a newly purchased DMM7510 quite often when operate with the buffer and chart. The recent one I got is error PC = 0003D660.

The firmware was the newest 1.6.1a.

Is this expected or there is something with my operation or the unit is defective?

Stuart M
Keithley
Keithley
Posts: 418
Joined: September 22nd, 2010, 1:42 pm
Country: United States

Re: DMM7510 unhandled system execption

Post by Stuart M » December 13th, 2016, 7:38 am

This is a firmware problem and not a problem with your unit.
(see related topic: viewtopic.php?f=363&t=139083)

We are addressing these issues now and applying engineering release control and audit rigor for a new firmware release. We apologize for getting this latest release out with the issues you have found. Each release takes time and this is a difficult time of year to get all resources working at full speed because of the holidays.

Would it help you to down-rev your firmware to avoid these latest issues until we can get you a new release?
http://www.tek.com/digital-multimeter/dmm7510-software

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